Privacy Policy

At AML Finance Group and its subsidiary companies ("we,""our," or "us"), we are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information.

Information Collection

We may collect the following types of information:

1. Personal Information: This may include your name, contact details, date of birth, social security number, and financial information.
2. Transaction Information: Details about your financial transactions with us.
3. Usage Information: Data on how you interact with our websites, applications, and services.
4. Cookies and Tracking: We may use cookies and similar technologies to collect information about your browsing activities on our websites.

Use of Information

We may use your information for the following purposes:

1. Providing Services: To offer and manage financial services, process transactions, and provide customer support.
2. Compliance: To comply with legal and regulatory requirements, including anti-money laundering (AML) and know-your-customer (KYC) checks.
3. Communication: To send you important updates, newsletters, and marketing communications if you opt in.
4. Improving Services: To enhance our services, develop new offerings, and conduct research.

Information Sharing

We may share your information with:

1. Affiliated Companies: Information may be shared with our subsidiary companies for the purposes described in this policy.
2. Service Providers: Trusted third-party service providers who assist us in delivering our services.
3. Legal Obligations: We may disclose your information when required by law or to protect our rights, privacy, safety, or property.

Access to Your Information

You can access and update your personal information by contacting our customer support. We will assist you in making any necessary changes or corrections.

Security Precautions

We employ industry-standard security measures to protect your information from loss, misuse, or alteration. These measures include encryption, access controls, and regular security assessments.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When data is no longer needed, it will be securely disposed of.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect information from children.

Changes to Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated to you through our website or other appropriate means.

Call Recording Policy  

At AML Finance Group and its subsidiary companies, we value your privacy and strive to maintain the highest standards in protecting your personal information. This Call Recording Policy and Data Protection Statement outlines our practices regarding recorded calls.

What Calls Are Recorded

We may record calls made to our customer support, sales, and other communication channels for quality assurance, training, compliance, and dispute resolution purposes.

Why Calls Are Recorded

Recorded calls are primarily used for the following purposes:

• Quality Assurance: To ensure the quality of our services and provide better assistance to our clients.
• Training: To train our employees to serve you better.
• Compliance: To comply with legal and regulatory requirements, including verification of transactions and adherence to anti-money laundering (AML) and know-your-customer (KYC) procedures.
• Dispute Resolution: To resolve disputes, if necessary.

How Call Recordings Will Be Used by the Company

Call recordings may be used internally to improve our services, train staff, and ensure compliance with relevant regulations. Recordings may also be used in case of disputes or investigations.

How Clients Are Informed of Call Recording

Clients will be informed of our call recording policy through a statement available on our website, and a recorded message at the beginning of any call that is being recorded.

Retention Period for Call Records

We will retain call recordings for a period required by applicable laws and regulations or as necessary for the purposes mentioned above. After this period, recordings will be securely deleted.

Client Rights to Access, Correct, and Delete Information

Clients have the right to request access to their recorded calls, correct inaccuracies, or request the deletion of their recordings by contacting our customer support. We will respond to such requests promptly, subject to legal and regulatory requirements.

Restriction on Use of Call Records

We restrict the use of call records to authorised personnel only, and access is granted on a need-to-know basis. Unauthorized access or use of call records is strictly prohibited.

Changes to This Privacy Policy

We may update this Call Recording Policy and Data Protection Statement periodically to reflect changes in our practices or legal requirements. Any significant changes will be communicated through our website or other appropriate means.

By using our services, you acknowledge and consent to the terms of this Call Recording Policy and Data Protection Statement. Please review this policy regularly for updates.

If you have any questions or concerns regarding this policy or your recorded calls, please contact our Data Protection Officer at info@amlaccountancysolutions.co.uk. Your privacy is important to us, and we are committed to safeguarding your information.

This privacy notice was last updated in September 2022.

Contact information

All enquiries relating to consent (for example in respect of receiving our regular newsletter please e-mail:

info@amlaccountancysolutions.co.uk

For general enquiries relating to the privacy of your data please contact or GDPR representative:

Name: Adam Sloan
Contact telephone number: 07494 001570
E-mail address: info@amlaccountancysolutions.co.uk

Complaints

We seek to resolve directly all complaints about how we handle your personal information but you also have the right to lodge a complaint with the Information Commissioner’s Office at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303123 1113 (local rate) or 01625 545745
Website: https://ico.org.uk/concerns

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Last updated in September 2022.